We're On Call 24/7

When you dial 346-536-4533, a live dispatcher in our Houston office answers — never a call center, never a voicemail tree, never a "leave your number and we'll get back to you." We ask three quick questions: where the water is coming from, how much area is affected, and whether anyone is in danger. From there we shut off the source if we can guide you remotely, and we put the closest crew on the road. Most Inner Loop addresses see a truck on-site within 60 minutes, and our dispatcher will text you the technician's name, photo, and live ETA so you know exactly who's coming.

On arrival, the lead technician walks the affected area with you, captures photographs and moisture readings, and explains what category of water you're dealing with — clean (Cat 1), gray (Cat 2), or contaminated black water (Cat 3). Each category has different protocols for what can be saved and what has to come out, and we walk you through that decision in plain language before any demolition happens. You also get a written scope of work and a transparent estimate before we start billing your insurance.

If your loss is insurance-covered, our project manager files the claim, sends our documentation directly to your adjuster, and pushes back when the carrier tries to cut corners on drying time or unsalvageable materials. We work for you — not for the insurance company — and that distinction matters. Our daily progress reports include moisture-mapping spreadsheets, equipment logs, and photos that satisfy any carrier in Texas, which is why our claims tend to close cleanly without supplemental disputes.

For non-emergencies — slow leaks you've just noticed, mold spots in a closet, fire odor lingering after a small kitchen incident, or a quote for a pre-listing inspection — use the form on this page or email info@flooddamagerestorationhouston.us. We typically reply within an hour during business days. If you're outside the Inner Loop, mention your neighborhood; we cover most of greater Houston and can confirm dispatch availability quickly.