Montrose Flood Damage & Restoration was founded after watching too many Houston families get burned by national restoration franchises that show up late, sub out the work, and disappear when the insurance check clears. Our founder, Carlos Mendoza, spent more than a decade running crews for one of those franchises before he decided the only way to do it right was to do it locally — with technicians who live in the same zip codes as the customers they serve, and a phone that's answered by a real human at 3 a.m.
Today our headquarters sits a few blocks off Westheimer in the heart of Montrose, and we dispatch crews from staging points in the Heights, Memorial, and the Medical Center area so we can clear traffic and reach almost any Inner Loop address inside 60 minutes. We've handled losses ranging from a single washing-machine supply line that flooded a River Oaks kitchen to whole blocks of Memorial homes inundated during Hurricane Harvey. The same team that arrives for a $2,000 ceiling leak handles the $200,000 commercial flood — and they bring the same documentation discipline either way.
Every technician on our roster carries IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), and Fire & Smoke Restoration (FSRT). We invest in training because the science of drying a structure properly — psychrometrics, vapor pressure, moisture equilibrium — is what separates a job that's truly finished from a job that grows mold three months later. Our project managers carry thermal cameras, pin and pinless moisture meters, and hygrometers to every site, and we log readings into a shared report your adjuster can open in any browser.
We also keep our reconstruction trades in-house. After drying, our framers, drywall hangers, painters, and flooring installers handle the rebuild without sub-contracting to whoever's cheapest that week. That's why our customers in Montrose, Uptown, the Heights, Midtown, EaDo, the Museum District, West University, Rice Village, and Memorial keep calling us back — and why their neighbors call us first.